Terms and Conditions

Media Permission Policy – Cooroy Therapy

As part of promoting our school holiday workshops to families and schools across the Sunshine Coast and Noosa Hinterland, we may take photographs or short video clips of children participating in our sessions.

These photos or videos may be used:

On the Cooroy Therapy website
In flyers or workshop brochures
On social media (Facebook and Instagram), including social media advertising

Any images chosen will be used to showcase what our workshops involve and help other families understand the benefits of attending.

We will never publish names or identifying information.

If you would prefer we do not photograph or video your child, just let us know by emailing nicole@cooroytherapy.com.au or choosing “no” on the booking/intake form.

Terms & Conditions – Cooroy Therapy (Workshops & Individual Sessions)

By booking a session or workshop with Cooroy Therapy, you agree to the following terms and conditions:

🧾 Booking & Payment

Full payment is required at the time of booking to confirm your appointment or secure a workshop place.
Payments are processed securely. No credit card details are stored.
Once your booking is complete, you will receive an email confirmation and receipt.

❌ Cancellations & Rescheduling

Individual Sessions: If you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice will be charged at 50% of the session fee, except in cases of emergency.
Workshops: Workshop bookings are non-refundable. If you are unable to attend and notify us prior to the workshop start time, we will offer a credit valid for 2 years. No credit will be given for no-shows or cancellations made after the workshop begins.
If Cooroy Therapy cancels or postpones a session or workshop, a full refund or credit will be offered.

🧠 Session Expectations

Children are expected to remain in the designated therapy or workshop space under the supervision of Cooroy Therapy staff.
Parents/guardians must sign their child in and out for all workshops and therapy sessions.
In the event of unsafe, highly disruptive, or distressing behaviour, we may contact you to collect your child early.

🧃 What to Bring (Workshops Only)

Please pack a water bottle and snack.
Workshops often include clay, paint, and craft activities — we recommend clothes that can get messy.

🔐 Privacy & Confidentiality

Personal and contact information collected during registration is used only for administrative and communication purposes.
Information is stored securely and never shared with third parties unless required by law.
All therapeutic sessions are confidential. Exceptions may apply where there are concerns for safety or legal obligations to report.

💌 Communications

By registering for a session or workshop, you may receive occasional emails about future programs and updates. You can unsubscribe at any time.

If you have any questions about your booking or these terms, please contact us at nicole@cooroytherapy.com.au.